Introducing the Messaging System: Communicate With Your Agency In-Portal
Introducing the Messaging System: Communicate With Your Agency In-Portal
Release: v0.1.43
myProp now includes a full in-portal messaging system. Property clients — landlords, tenants, buyers, vendors, and contractors — can communicate directly with their letting or estate agency without leaving the portal.
What's New
Send General Messages
Users can compose and send freeform messages to their agency at any time. This replaces ad-hoc emails and phone calls for routine enquiries, keeping all communication in one place and on the record.
Respond to Offers
Buyers and vendors can now reply to offers directly through the messaging system. Offer-related responses are kept in context alongside the relevant transaction, making it easier to track negotiation history.
Paginated Inbox
All incoming messages are surfaced in a dedicated inbox view. Pagination is built in from the start, ensuring the inbox remains performant and usable as message history grows over time.
Cross-Account Messaging Center
For users who hold more than one role — for example, someone who is both a landlord and a buyer — the messaging center supports person switching. Users can toggle between their different accounts and manage all conversations from a single unified view, without needing to log out and back in.
How It Works
The messaging system connects directly to the AgentOS (letmc.com) API. New API routes have been added to the myProp backend to handle:
- Sending messages — POST operations to submit new general messages or offer replies.
- Fetching the inbox — GET operations with pagination parameters to retrieve incoming messages.
- Cross-account context — Person-switching logic in the messaging center routes requests under the correct account identity.
All messaging activity is reflected in real time via the AgentOS platform, meaning agency staff see client messages immediately in their existing tooling.
Who Benefits
| Role | Benefit |
|---|---|
| Tenants | Send maintenance queries or general questions without calling the office |
| Landlords | Receive and respond to agency communications in one place |
| Buyers | Reply to offers directly within the portal |
| Vendors | Keep offer negotiation communications contextual and auditable |
| Multi-role users | Switch between accounts in the messaging center without re-authenticating |
Getting Started
- Log in to your myProp portal.
- Navigate to the Messages section from the main navigation.
- Select the account/person you wish to message as (if you have multiple roles).
- Compose a new message or open an existing thread to reply.
- For offer-related responses, open the relevant offer and use the Reply action — your response will be sent through the messaging system automatically.