Service Charge Financial Year Reporting

The Reports module enables agents to generate comprehensive end-of-year financial summaries for any block. Reports can be viewed on-screen, exported as a branded PDF statement (compliant with Landlord and Tenant Act 1985, s.21), or downloaded as a multi-sheet Excel workbook.

Accessing Reports

Navigate to Dashboard → Reports (the bar chart icon in the sidebar, between Reconciliation and Client Money).

Generating a Report

Select a block from the dropdown. All blocks in your organisation are listed.
Select a financial year. The dropdown automatically shows years that have budgets or demands for the selected block. If none are detected, the last five calendar years are shown as a fallback.
Click Generate Report.

The report loads with full data for the selected block and year. Changing the block or year resets the report and requires you to generate again.

Report Sections

KPI Summary Cards

Four headline figures are shown at the top of the report:

Card	Description
Total Demanded	Sum of all service charge demands raised in the financial year. Shows the approved budget total beneath if a budget exists.
Total Received	Payments received, with the collection rate shown as a percentage.
Outstanding	Unpaid balance. Shows write-offs separately if any exist.
Reserve Fund	Closing balance of the reserve fund account for the period.

Budget vs Actuals Chart

A horizontal bar chart comparing budgeted allocation to actual income collected, broken down by service charge category (e.g. Cleaning, Insurance, Repairs & Maintenance, Reserve Fund). Budget bars are shown in a lighter shade; actual bars in the primary colour.

Monthly Cashflow Chart

A vertical bar chart showing the total payments received in each month of the financial year. Months with no payments are rendered at minimum height.

Reserve Fund Movement

A panel showing the full movement of the reserve fund account during the year:

Opening balance
Contributions received
Interest earned
Expenditure
Transfers in / transfers out
Adjustments
Closing balance

Interest, transfers, and adjustments are only shown when non-zero.

Budget vs Actuals — Itemised Schedule

A table listing every budget line item with its category, description, budgeted amount, actual collected amount, and variance. Variances are colour-coded:

Green — actual is under budget (favourable)
Red — actual exceeds budget (adverse)

A bold totals row appears at the bottom.

Leaseholder Demand Summary

A per-unit table listing every leaseholder in the block with:

Unit number
Leaseholder name
Apportionment share (%)
Total demanded
Total paid
Outstanding balance
Payment status badge: Paid, Partial, Overdue, or Unpaid

Exporting Reports

Once a report has been generated, two export buttons appear in the top-right of the report header.

Export PDF

Produces a branded, multi-page A4 PDF statement. The file is generated entirely in the browser using @react-pdf/renderer and is downloaded automatically as <BlockName>_FY<Year>_Statement.pdf.

Pages included:

Cover page — Block name, address, financial year, period dates, agent name, and ARMA/RICS membership numbers (if configured in branding settings). Includes a citation of the Landlord and Tenant Act 1985, Section 21.
Income & Expenditure Summary — KPI totals and the full budget vs actuals table.
Reserve Fund Movement & Leaseholder Schedule — Complete reserve fund breakdown and a schedule of all leaseholder demands.

The PDF primary colour is taken from your agent branding settings.

Export Excel

Produces a .xlsx workbook with five worksheets, downloaded as <BlockName>_FY<Year>_Report.xlsx:

Sheet	Contents
Summary	Block, financial year, period, and all KPI figures
Budget vs Actuals	Per-category rows with budget, actual, variance, and a totals row
Monthly Cashflow	Month and income (£) for each month of the year
Reserve Fund	Full movement breakdown with bold closing balance
Unit Summary	All leaseholder details including share, demanded, paid, outstanding, and status

All monetary values in Excel exports are stored as decimals in pounds (e.g. 1234.56), not pence.

Compliance & Audit

Reports are scoped to your organisation — no data from other organisations is accessible.
Access is controlled by role-based permissions via your organisation's Roles & Permissions settings.
Each report generation is recorded in the audit log.
PDF statements cite the Landlord and Tenant Act 1985, Section 21 on the cover page, satisfying the statutory requirement for agents to provide service charge accounts.

Supported Service Charge Categories

The following categories are recognised and displayed with human-readable labels in charts, tables, and PDF exports:

Cleaning, Insurance, Management Fee, Repairs & Maintenance, Reserve Fund, Utilities, Lift Maintenance, Fire Safety, Grounds Maintenance, Professional Fees, Communal Electricity, Water Rates, Door Entry, Pest Control, Health & Safety, Accountancy, Company Secretary, Bank Charges, Sundries, Other

Unrecognised category keys are displayed as-is.