Category: core_functionality Severity: critical
The mission states 'AI-powered CRM, customer health scoring, usage analytics, and proactive engagement' under Customer Management. The billing-schema.ts has a customers table with status fields but no health_score, engagement_score, last_activity, NPS, or lifecycle_stage columns. There is no CRM router, no health-scoring agent, and no proactive outreach system. The onboarding agent handles project bootstrap — not end-customer lifecycle.