Category: core_functionality Severity: critical
The mission promises 'churn prediction' and 'upsell automation' as zero-human sales capabilities. Neither exists: there is no churn risk scoring on the customer schema, no ML/AI signals from usage patterns, no automated upsell trigger system, and no dunning-to-win-back workflow beyond the basic past_due invoice flow. The billing engine tracks subscriptions and dunning but has no predictive layer.