Current behavior: KnowledgeBaseTab has an 'Add Article' form that requires manually writing a title, content, and tags. Zero automation exists to analyze resolved tickets and suggest or auto-generate KB articles from successful AI resolutions. Expected behavior: When a ticket is AI-resolved with high confidence and the customer responds positively (CSAT 4+), automatically draft a KB article from the resolution. Present it as a 'Suggested Article' for one-click approval. This creates a self-learning support system. File: N/A Recommendation: After supportCsatFollowUp confirms high CSAT, invoke Claude to summarize the ticket as a KB article draft. Store with active=false and surface in a 'Suggested Articles' section for one-click approval.